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POLICIES

Please review these policies before scheduling your appointment. Booking an appointment with us constitutes acceptance of the policies outlined below.
 

Deposits & Hair Orders

 

  • ​A 50% non-refundable deposit is required for appointments requiring hair to be ordered.

  • Deposits are applied toward the total cost of your service.

  • Hair orders are not placed until the required deposit has been received.

  • Certain custom or specialty hair orders may require a higher deposit. The required amount will be communicated before the order is placed.

  • Once hair has been ordered, the deposit is non-refundable.

  • If you need to reschedule, your deposit may be transferred once to a new appointment when at least 48 hours' notice is provided.

  • Transferred deposits must be used within 30 days.
     

Cancellations, Late Arrivals & No-Shows

 

  • ​Please provide at least 48 hours' notice if you need to cancel or reschedule your appointment.

  • Appointments canceled or rescheduled with less than 48 hours' notice are subject to a fee equal to 50% of the scheduled service total.

  • No-call/no-show appointments are also subject to a fee equal to 50% of the scheduled service total.

  • Any deposit already paid will be applied toward the applicable cancellation or no-show fee.

  • Any outstanding cancellation or no-show balance must be paid before another appointment can be scheduled.

  • A 15-minute grace period is provided. Clients arriving more than 15 minutes late may have their appointment shortened, modified, or rescheduled if there is not enough time to safely complete the service.

  • If the appointment cannot be completed due to late arrival, the cancellation/no-show fee may apply.
     

Service Adjustments

 

  • ​Every service is customized to your hair type, lifestyle, and desired results.

  • To achieve the best outcome:

  • Follow all pre-appointment instructions.

  • Schedule maintenance within the recommended timeframe for your extension method.

  • Delayed maintenance may result in additional tangling, matting, shedding, or additional service time.

  • If you have concerns regarding your service, please contact us within 3 days of your appointment so we have the opportunity to evaluate and address the issue.

  • Complimentary adjustments are intended to correct the original service and do not include changes due to a different style, color, texture, length, or a change of mind after the service has been completed.

  • All adjustment requests must be evaluated before any corrective service is scheduled.

  • All completed services, deposits, hair purchases, and retail products are non-refundable.
     

Client-Provided Hair

 

  • ​Clients are welcome to provide their own 100% human hair for installation.

  • Please note:

  • Hair must be approved before your appointment to ensure it is compatible with your selected extension method.

  • Hair requiring tipping, re-tipping, coloring, custom blending, or other preparation must be received at least 7 days before your appointment.

  • Additional charges may apply if preparation is required.

  • Hair that is unsuitable for the selected extension method may be declined.

 

  • We cannot guarantee the quality, longevity, compatibility, or performance of client-supplied hair and are not responsible for issues such as shedding, tangling, matting, discoloration, or manufacturer defects.
     

Previously Used Hair

 

  • ​Previously worn extension hair being brought in for reinstallation must arrive clean, completely dry, and thoroughly detangled.

  • Hair should be washed and detangled before your appointment unless you have booked a separate extension hair/weft cleansing service.

  • Hair that arrives dirty, damp, tangled, or requiring additional preparation may require an additional fee and could affect the amount of service that can be completed during your scheduled appointment time.

  • If you would like us to cleanse and prepare your previously worn hair, the appropriate add-on service must be booked in advance to allow sufficient appointment time.


Pricing

 

  • Prices listed on our website are starting prices unless otherwise noted.

  • Final pricing may depend on factors such as:

  • Hair length

  • Hair density

  • Amount of hair required

  • Extension method

  • Color customization

  • Additional services requested

  • The condition of your hair at the time of your appointment
     

If additional time, hair, detangling, mat removal, corrective work, color services, or other services are needed beyond the original scope of your appointment, we will discuss any additional charges with you before performing the service.

A consultation is recommended for personalized pricing.


Payment Methods


Payment is due upon completion of your appointment.


Accepted payment methods:

  • Credit & Debit Cards

  • Cash

  • Apple Pay

  • Cash App
     

Additional Guests


To help maintain a relaxing environment and ensure everyone's safety, appointments are reserved for scheduled clients only.
 

Children and additional guests should not attend appointments unless prior arrangements have been made.
 

After-Hours & Off-Day Appointments


Appointments outside normal business hours may be available by request.
 

An additional fee applies to:

  • Appointments after 5:00 PM

  • Sunday appointments

  • Tuesday appointments


Availability is limited.
 

Health & Safety


Please let us know before your appointment if you have any scalp conditions, allergies, sensitivities, recent hair loss, or medical conditions that may affect your service.
 

For the safety of both the client and stylist, services may be modified or declined if a condition could compromise the health of your hair or scalp.

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